iBee Tech Labs

Customer Experience Management

Visual IVR

SOLUTION AREA

DIGITALIZATION OF HELPLINES

Reach your audiences en masse, delight them over a rich voice guided visual experience, deeply engage with intelligent conversations, and then turn them into raving ambassadors – all using a single powerful platform to interact with them exactly the way they like.

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Why PULSE

Omnichannel platform to talk to customers exactly how they like
Simple plug-n-play deployment on the cloud within weeks
Seamless experience with doc sharing, geotagging, and audio-video guide
Easy API connectivity for a fully customized customer journey

Features

SMS/IVR

Reach mass audiences with programmatic text and voice message

SMS/IVR

Reach mass audiences with programmatic text and voice message

SMS/IVR

Reach mass audiences with programmatic text and voice message

SMS/IVR

Reach mass audiences with programmatic text and voice message

SMS/IVR

System Generated

Send notification, reminder, OTP and other system messages

Text

Send one way and two-way messages over SMS, WhatsApp, etc.

Voice

Upload voice prompts and send inbound and outbound messages

Programmatic

Set logic for schedule and content; Pulse will fetch from your CRM/DB

VIVR

Web App

Introduce dynamic web app solution opens with default browser

Voice & Visual

Guide with multilingual voice with visual journey

On Demand

Trigger secured link from any communication channel

Multi-usage

Use for customer service, brand communication, etc. 

Chatbot

Multiple Channels

Deploy in Website, App, Facebook, WhatsApp, etc.

AI Based

Learn from human interactions and do predictive communication

Human-like

Communicate with humans, with human-like intelligence

User Profiling

Profile users connecting with CRM/DB

Referral

Unique Link

Create end-to-end trackable link for each user

Multiple Referrers

Engage happy customers, affiliates, influencers, etc.

Channels

Integrate with website, app, social, chatbot, etc.

Application

Use for sampling, product promotion, WoM Marketing, etc.

USE CASE

Insurance

USE CASE

Insurance

USE CASE

Banks

USE CASE

Consumer Goods

USE CASE

Consumer Goods

USE CASE

ISP

USE CASE

Logistics

USE CASE

Logistics

Explore Our Customer Experience Management Solution

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